QUICK LINKS Click here for more DAS links

State Accounting

I/3 Interim Customer Council Bylaws

ARTICLE 1. NAME

The name of this council shall be the State Accounting Enterprise I/3 Interim Customer Council, hereafter referred to as I/3 Interim Customer Council.

ARTICLE 2. PURPOSE

The I/3 Interim Customer Council acts as a governing board for those services that have been designated as Integrated Information for Iowa "utilities" in the development of entrepreneurial management in Iowa state government.

In its capacity as a governing board, the Customer Council will ensure that utility services provide effective and efficient quality service that benefits customer departments and the citizens they serve.

More specifically, the Customer Council:
  1. Approves level of utility service;
  2. Reviews and comments on the provider's customer satisfaction data and information;
  3. Gathers its own customer input, as desired;
  4. Approves general service level agreement boilerplate terms, including service standards and redress mechanisms;
  5. Review and approve financial statement and business plan for utility services;
  6. Approves rates and prices;
  7. Participates in complaint resolution process; and
  8. Advises SAE leadership on related issues as requested.

ARTICLE 3. GUIDING PRINCIPLES

The I/3 Interim Customer Council members will strive to:

  1. Consider the needs of the customer first;
  2. Evaluate the Council’s effectiveness;
  3. Provide SAE information on all data collected.

ARTICLE 4. MEMBERSHIP

Section 1. I/3 Interim Customer Council membership shall consist of one (1) union representative, two (2) representatives from the DAS HRE Customer Council, two (2) representatives from the DAS GSE Customer Council and two (2) representatives from the DAS ITE Customer Council. A Judicial branch member will be requested and a Legislative branch member will be requested to participate as voting members.

Section 2. State agency members will participate in the council by requesting input and support from the group they represent.

Section 3. Members of the I/3 Interim Customer Council will serve terms beginning October 2004 through the implementation of all phases of the I/3 project estimated to be October 2005.

Section 4. Members may attend by telephone or other electronic means.

Section 5. Members shall be eligible to vote on all issues brought before the group for a vote. Members may vote during a meeting by telephone or other electronic means.

Section 6. Each member is expected to attend and actively participate in meetings.

Section 7. The DAS SAE shall provide a staff person to take notes at the meetings and produce minutes that will be distributed to all members, and will provide other staff assistance to the council as requested by the council.

ARTICLE 5. OFFICERS AND STAFF

Section 1. The elected officers of the I/3 Interim Customer Council shall be the chairperson and vice chairperson.

Section 2. Officers shall be elected by two thirds of the voting members and may be removed by two thirds of the voting members of the I/3 Interim Customer Council.

ARTICLE 6. DUTIES OF OFFICERS

Section 1. The chairperson shall preside at all meetings of the I/3 Interim Customer Council.

Section 2. The vice chairperson will assist the chairperson in the discharge of the chairperson’s duties as requested and, in the absence or inability of the chairperson to act, shall perform the chairperson’s duties.

ARTICLE 7. COMMITTEES

Section 1. Chair may authorize or dissolve committees as needed to complete the charter of the I/3 Interim Customer Council.

Section 2. Individuals who are members of the I/3 Interim Customer Council and individuals who are not members of I/3 Interim Customer Council may be appointed by the chairperson to serve on committees.

Section 3. Committees shall organize themselves to be effective.

Section 4. Committees shall provide feedback to the chairperson and I/3 Interim Customer Council at the council’s request.

Section 5. Committees shall meet, discuss, study, make recommendations and/or resolve assigned issues as needed.

ARTICLE 8. MEETINGS

Section 1. I/3 Interim Customer Council shall determine frequency and time of meetings.

Section 2. Agenda items shall be solicited from the members in advance of an upcoming meeting.

Section 3. Notice of meetings, including date, time and location of the meeting, shall be sent electronically five (5) business days prior to the meeting date.

Section 4. An agenda, including those items requiring action, shall be provided not less than five (5) business days prior to the meeting to council members and customers. The agenda should also include any information necessary for discussion at the upcoming meeting.

Section 5. A quorum is two thirds of voting members.

Section 6. Customer council meetings are subject to the open meeting law as specified in Iowa Code chapter 21.

ARTICLE 9. VOTING

Section 1. Each member has one vote. A two third vote of all members present shall determine the outcome of the issue being voted upon.

Section 2. SAE I/3 Interim Customer Council bylaws may be amended by two thirds of the voting members of the I/3 Interim Customer Council.

Section 3. Members who are present shall be eligible to vote on all issues brought before the group for a vote. Members may vote during a meeting by telephone or other electronic means.

ARTICLE 10. ADMINISTRATION

Section 1. The SAE Chief Operating Officer, in conjunction with the chairperson, shall keep the official current and complete books and records of the decisions, members, actions, meeting minutes, and obligations of the I/3 Interim Customer Council.

Section 2. The SAE Chief Operating Officer will strive to inform customers of any customer council decision effecting rates and services within five (5) business days.

Section 3. The chairperson shall coordinate meeting notices and locations, and shall keep a record of names and addresses, including E-mail addresses, of the members of the I/3 Interim Customer Council.

Section 4. Any member of the I/3 Interim Customer Council may inspect all books and records for good purposes at a reasonable time and location.

ARTICLE 11. PARLIAMENTARY PROCEDURE

Section 1. Meetings should be conducted using Robert’s Rules of Order (Revised).

Section 2. The chairperson may elect to use the vice chairperson as parliamentarian.